The Residents' Network — Library

Library

Annual reports
Documents
- Are you proud of your annual report?
  31 January 2012
- Babergh District Council Annual Report
  3 October 2011
- Barnet Homes Annual Report
  17 October 2011
- Berneslai Homes Annual Report
  19 October 2011
- Boston Mayflower Annual Report
  15 December 2011
- Bracknell Forest Homes Annual Report
  5 December 2012
- Charnwood Neighbourhood Housing Annual Report
  17 October 2011
- Cheltenham Borough Homes Annual Report
  18 October 2011
- Cornerstone Housing Annual Report
  3 October 2011
- Cottsway Annual Report
  3 October 2011
- Dacorum Borough Council
  30 May 2012
- Dale and Valley Homes Annual Report
  2 November 2011
- East Durham Homes Annual Report
  17 October 2011
- Gallions Housing Association Annual Report
  10 November 2011
- Headrow Annual Report
  5 October 2011
- Homes in Havering Annual Report
  17 October 2011
- Homes in Sedgemoor Annual Review
  17 October 2011
- Ipswich Borough Council Annual Report
  3 October 2011
- Isos Housing Annual Report
  24 October 2011
- Leasowe Community Homes Annual Report
  5 October 2011
- Mid Suffolk District Council Annual Report
  3 October 2011
- Milton Keynes Annual Report
  10 October 2011
- Riverside Annual Report
  4 November 2011
- Rochdale Boroughwide Housing Annual Report
  17 October 2011
- Selby District Council Annual Report
  3 October 2011
- Shepway District Council Annual Report
  3 October 2011
- Soha Housing Annual Report
  10 November 2011
- Spire Homes - Annual Report
  28 October 2011
- Stockport Homes Annual Report
  17 October 2011
- The Gateshead Housing Company Annual Report
  17 October 2011
- Tung Sing Housing Association Annual Report
  5 October 2011
- Welwyn Hatfield CHT Annual Report
  18 October 2011
- Wolverhampton Homes Annual Report
  17 October 2011
- Yorkshire Housing Annual Report
  3 October 2011
- Your Homes Newcastle Annual Report
  17 October 2011
Briefings
Documents
- Arm’s-length management organisations (ALMOs)
  16 April 2013
- Summary - Left hand, right hand: housing regulation cultures in England and Scotland - Janis Bright
  20 March 2013
- Briefing - Left hand, right hand: housing regulation cultures in England and Scotland - Janis Bright
  20 March 2013
- Briefing - Fuel poverty and equality matters - Colin Stuhlfelder
  13 March 2013
- Public Services Act - a brief guide
  20 February 2013
- The benefit cap
  19 December 2012
- Briefing - Flexible tenancies - Wendy Murphy
  30 October 2012
- Briefing -Housing policy changes and reshuffle - Mark Smulian
  19 September 2012
- Briefing - From umpires to line judges - S Farrant
  7 August 2012
- Summary - Regulating the standards - J Wheeldon
  19 June 2012
- Regulating the standards - May 2012
  13 June 2012
- A guide to good complaint handling
  16 May 2012
- What should we be learning from Ombudsman reports?
  8 May 2012
- The Welfare Reform Act 2012
  4 April 2012
- Flexible tenancies - your questions answered
  16 March 2012
- Tenancy fraud: should it be a criminal offence?
  9 March 2012
- Research document - Resident involvement in social housing
  1 February 2012
- Resident involvement in social housing in the UK and Europe: research and good practice
  1 February 2012
- Using and sharing resident profile data
  10 January 2012
- A new approach to regulation? The social housing regulator’s proposals for revised regulatory standards
  15 December 2011
- Laying the Foundations: A Housing Strategy for England
  25 November 2011
- An overview of the Localism Act 2011 and its significance (HOUSING MANAGERS)
  24 November 2011
- An overview of the Localism Act 2011 and its significance (BOARD MEMBERS)
  24 November 2011
- An overview of the Localism Act 2011 and its significance (COUNCILLORS)
  24 November 2011
- An overview of the Localism Act 2011 and its significance (TENANTS)
  24 November 2011
- Recent developments in equality and diversity
  7 November 2011
- Effective engagement with leaseholders
  3 October 2011
- Implementing social housing reform - consultation on the government's proposals
  4 October 2011
- Resident scrutiny - your questions answered
  3 October 2011
- Spirita - The personal journey of a resident inspector
  4 October 2011
Co-regulation conference information (6 December 2011)
Documents
- Presentation - Nottingham City Homes
  15 December 2011
- Presentation - North Lincolnshire Homes
  15 December 2011
- Presentation - Slough Customer Senate
  13 December 2011
- Presentation - Alistair McIntosh - HQN
  13 December 2011
- Presentation - Rafael Runco - The Housing Ombudsman
  13 December 2011
Evidence
Documents
- Evidence newsletter May 2013 - Going Green
  30 May 2013
Local offers
Documents
- Riverside Group - Local offer template
  5 March 2012
- Riverside Group - Local offer progress report
  5 March 2012
- Riverside Group - Your Place local offers
  5 March 2012
- The Residents’ Network phone-in on local offers
  29 February 2012
- Accent Group - Local Offers (various)
  5 October 2011
- Sedgefield Borough Homes
  3 October 2011
- North Hertfordshire Homes
  3 October 2011
Make IT work for you – conference information (6 December 2012)
Documents
- Presentation - Stroud District Council
  25 March 2013
- Presentation - Digital Unite
  25 March 2013
- Presentation - Looking Local and AmicusHorizon
  25 March 2013
- Presentation - Sue Farrant HQN
  25 March 2013
- Presentation - Ian Parker HQN
  25 March 2013
- Presentation - Viridian
  25 March 2013
The notes from our phone in sessions
Documents
- Welfare Reform the experience so far - phone-in notes May 2013
  15 May 2013
- Fuel poverty and equality issues – phone-in notes February 2013
  27 March 2013
- Appraisals phone-in notes 7 August
  14 August 2012
- Join us for our latest phone-in on 7 August at 10.30am. Email us with your name, job title and organisation to register
  18 July 2012
- ASRA Housing Group - Complaints Policy
  13 July 2012
- Complaints phone in notes
  4 July 2012
- Viridian Housing - Compensation and redress policy
  28 June 2012
- Viridian Housing - Complaints Policy
  28 June 2012
- Viridian Compensation policy 9.5.12 amended
  19 June 2012
- Incentives for tenant involvement
  2 December 2011
Welfare reform
Documents
- Welfare benefits: the reform timeline
  9 April 2013
- Housing Benefit reform
  13 March 2013
- Universal credit - frequently asked questions
  12 February 2013
- Welfare reform workshop - designed for residents
  25 September 2012
- What to ask about... welfare reform
  25 September 2012